Intake, 24/7 dispatch, repairs by our own crews, vendor management, and reporting — inside the software you already use, at no cost to your company.
We work inside your property management software. Work orders come to us there; photos, notes, status, and invoices go back there. Plus a dedicated 24/7 maintenance line with a script for your leases.
Handyman, make-ready, paint, flooring, cleaning, fencing, pressure washing, and haul-off by our own crews out of Round Rock and San Antonio. Licensed trades go to vetted, insured partners — or your current vendors once they join our program.
Volume pricing we negotiate with vendors is passed straight through. One itemized invoice per job. You set a not-to-exceed limit per work order. Owner wants two bids? Just ask — two written bids to the same scope within 48 hours.
Before/after photos on every job within 24 hours. A status update on every open work order at least every 48 hours. Weekly open-work-order report, monthly owner-ready summary by property.
| Item | Standard |
|---|---|
| Acknowledge a new request | Within 1 business hour, any channel |
| Emergency (water, no A/C in summer, no heat, lockout, safety) | Live answer 24/7. We walk the tenant through making it safe and dispatch the first available tech |
| Urgent repair | On site within 24 hours |
| Routine repair | Scheduled within 3 business days; target close under 5 |
| Make-ready | Walked and quoted within 48 hours of notice; target turn under 10 days |
| Estimates over your limit | Delivered within 48 hours of site visit, with photos |
| Vendor pay | Within 7 days of your payment, every time — guaranteed in writing |
Full-Service runs on a maintenance reserve you fund at kickoff so approved work starts the same day. It's sized to your actual maintenance history, replenished from a statement on the 1st and 15th, and refunded in full if you leave. Payment terms: Net 15 by ACH. Month to month, cancel with 30 days' notice, no setup fee.
If a job we coordinated isn't done right, we re-dispatch and make it right at no charge to you or the owner. Every partner vendor carries general liability coverage as a condition of working with us; our own crews are covered by our GL and a 30-day workmanship warranty.
If any open work order goes 48 hours without an update from us, one call or message gets you a written status and next step within 2 business hours.
No long-term contract. If it isn't working, cancel with 30 days' notice, unspent reserve refunded in full, and we hand back your open work orders with complete notes.
No. We work inside whatever property management platform you already use. Work orders come to us there and everything goes back there.
A working fund you set up at kickoff so approved work under your limit starts the same day instead of waiting on a check. It's your money — replenished from a statement on the 1st and 15th listing every draw by property, and any unspent balance is refunded in full if you leave. Minimums start at $2,500 depending on portfolio size.
Yes, on request. We provide two written bids to the same scope sheet — ours and one from a vetted partner — within 48 hours of the walk. Either way the job runs through the program with the same standards and guarantees.
You do. You set a not-to-exceed amount per work order. Under it, we proceed. Over it, we send a written estimate with photos and wait for your written OK.
Yes. On Full-Service, we invite your current licensed vendors into our program on the same terms as everyone else: they pay an 11% program fee from their side, get paid within 7 days, and we coordinate their jobs. Vendors who would rather not join stay outside the program and your team keeps working with them directly. If you'd prefer to keep all your vendors as they are, the Dispatch-Only plan has them invoice you directly while we run the dispatch and follow-up.
On the work. Our own crew's jobs are billed at our standard rates, and that covers most of a portfolio. Licensed vendors in our program pay an 11% program fee from their side. The only other charge is a $45 after-hours dispatch fee when we send a tech out on a night, weekend, or holiday. There is no monthly fee and no coordination line on your bills.
Month to month. Cancel with 30 days' notice. No setup fee, no long-term contract.
Tell us a little about your portfolio and we'll send a written proposal within one business day. Or skip the form — text or call (737) 304-6675.